Frequently Asked Questions
Everything you need to know about your Atelier Pegai experience.
What materials are used in Atelier Pegai products?
We pride ourselves on using only premium, ethically sourced materials, including full-grain leathers and sustainable textiles, to ensure each piece meets our high standards of durability and luxury.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range between 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Simply visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, Atelier Pegai ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.